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What is Tap to Pay?
Tap to Pay is a fast and easy way to pay for your ride by simply tapping a contactless-enabled credit or debit card, or a smart device like a phone or smartwatch, at a reader.
What are transit validators?
Transit validators are the small payment readers located at the front entrance of the bus. You can scan a mobile pass or tap a card on the readers.
How do I know if my card is contactless?
Look for the contactless symbol on the front or back of your credit or debit card. It looks like a Wi-Fi signal turned on its side.
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What if I don't have a contactless card or want to pay with cash?
You can link an existing card to your mobile wallet if you would like to use Tap to Pay. The agency will still have options for cash payments or you can purchase passes with the Token Transit app.
Can I use my phone or smartwatch to pay?
Yes. You can add your credit or debit card to a digital wallet like Apple Pay or Google Pay and simply tap your device at the reader.
Why do I have to my phone or enter a passcode when tapping my phone?
This is an extra security method. If you're using Apple Pay, follow instructions to set up your payment card for Express Mode so you can tap without unlocking.
What type of payment methods are accepted on Token Transit’s contactless payment system?
Token Transit currently accepts Visa and Mastercard contactless-enabled bank cards and mobile wallets aboard all buses. At this time, accepted mobile wallets include: Apple Pay, Google Pay, and Samsung Pay.
Can I use one card to pay for multiple people?
Each person in your group must use their own card or device. This ensures that everyone gets the full benefit of fare capping. Be sure to tap with the same physical card or digital wallet each time you ride. If traveling in a group, each rider must pay their fare separately. Don’t use the same contactless payment method for multiple riders.
How do transfers work?
Simply tap the same card or device when you transfer. The system will automatically recognize the transfer and deduct the correct fare, including any transfer benefits. You do not need a separate transfer ticket.
What will I be charged?
You will be charged the cost of a Single Ride fare. Please reference the fare prices from your transit agency’s website.
What if I’m eligible for a discounted fare?
At this time, no discount fares are available with Tap to Pay. Use mobile passes or cash to pay the discounted fare.
How do charges appear on my card statement?
Your rides will appear as a single, combined transaction on your bank statement each day, typically labeled as "[Agency Name] Fare."
Are there additional fees for using Tap to Pay?
No, there are no additional fees to use Tap to Pay.
How do I request a refund?
If you suspect you have been charged more than once or have not been charged the correct fare, please contact Token Transit at support.tokentransit.com.
How do I dispute a charge?
If you did not authorize a charge or believe that you have been charged incorrectly, please contact Token Transit at support.tokentransit.com.
How can I get my blocked payment method accepted again?
Once you have resolved the issue with your payment method, please call ______. Once the issue is resolved, it can take up to xx minutes before you can continue to use the same payment method on Token Transit validators.
Is my payment information secure?
Yes, contactless payments use the same secure technology as chip cards. Your credit card number is never stored on the system.
Will my information be kept private?
Token Transit (or any third-party agent) never stores, sells, or shares your personal payment data. All customer support and data handling adhere strictly to PCI (Payment Card Industry) standards, which are the global requirements for securing credit card information. Our customer service representatives cannot access or view your full credit card account numbers. They only have access to the necessary transaction details required to answer your support questions.
Does my card issuer see my transit travel history?
No, the card issuer will only see the transaction amount.
What if I have an issue with my transaction or a question not listed here?
Please contact Token Transit at support.tokentransit.com.
What should I do if the reader doesn't accept my payment?
If you tap your card or device and the reader shows that your payment was not accepted, you must use an alternative payment method immediately to complete your ride.
Your payment may be declined for several common reasons:
Please submit a support request at support.tokentransit.com or send a detailed message to help@tokentransit.com.